FAQs

 

How can I get in touch with collective well being?
We’re just an email away! Drop us a line at collectivewellbeinginfo@gmail.com, and our friendly customer service team will be thrilled to assist you!

 

Do you ship worldwide?
Absolutely! 🌍 We’re here to spread well-being across the globe.

 

Can I change or cancel my order?
Oops, changed your mind? No worries! Just let us know within 12 hours of placing your order, and we’ll do our best to help. After that, you can still return your order for a full refund once it arrives.

 

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

 

When will my order be processed?
We’re quick on our feet! Orders are processed within 1-3 business days (Monday to Friday), and we’ll ship them out the next day. Please allow a little extra time during holidays and sales. 

 

What if my order doesn’t arrive?
If your products haven’t arrived within 20 days, give us a shout at collectivewellbeinginfo@gmail.com, and we’ll track it down for you!

 

Will I be charged customs and taxes?
The prices you see are tax-free in US Dollars. However, you might need to pay import taxes and duties based on your local customs. For details, check with your local customs office.

 

How do I return an item?
Need to make a return? Just email us at collectivewellbeinginfo@gmail.com, and we’ll guide you through the process.

 

What if the item I received is defective/incorrect/damaged?
Oh no! If something’s amiss with your order, let us know right away. Please email us with your order number, photos of the item(s), and any other details. We’ll sort it out and make it right!